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FAQs: अर्डर

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When you purchase a plan, you will be charged a security deposit fee of 3,000 yen (which will be fully refunded to you when you cancel your plan) and an activation fee of 3,000 yen only for the first month. After that, no crazy weird fees will be charged.

Not at the moment. We currently only allow one customer to order one plan for themselves.

We advise our customers to order their SIM card between the 23rd and the end of the month so you can receive your SIM card/eSIM around the beginning of the following month.

No, the order is accounted to the person who made the transaction.

If you are currently contracted with another provider, coordinate with them to confirm the proper cancellation process before ordering a Smiles Connect plan. For those using MNP (Mobile Number Portability) to transfer your existing phone number to Smiles Connect, your contract with your current provider will automatically cancel once your order is approved and your SIM is activated. However, we recommend confirming with your current provider to ensure no additional steps are required.

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