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FAQs: Order

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No, it is optional to deposit in your Smiles Wallet. Smiles Connect will not touch your amount until your order your plan on the official launch date.

We advise our customers to order their SIM card between the 23rd and the end of the month so you can receive your SIM card/eSIM in time to use for the beginning of the following month.

Not at the moment. We currently only allow one customer to order one plan for themselves.

No, the order is accounted to the person who made the transaction.

When you purchase a plan, you will be charged a security deposit fee of 3,000 yen (which will be fully refunded to you when you cancel your plan) and an activation fee of 3,000 yen only for the first month. After that, no crazy weird fees will be charged.

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