How-to Guidelines

Register

Select me if you're not sure how to register on the Smiles app.

Order

Select me if you need help ordering a SIM plan.

Pay

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Activate SIM

Select me if you need to know how to activate your SIM card or eSIM.

Top up

Select me if you want to learn how to top up on your data.

Points

Select me if you want to know how to earn or use Smiles Points.

Cancel

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Change plan/calling options

Select me if you’re not sure how to change your plan or calling options.

Requests

Cancel Plan (with cooling-off period)

Select me to access the cancelation form

Reissue SIM

Select me to access the reissuance form

Info guides

SIM Types

Select me if you want to learn about the difference between a SIM card, eSIM and dual SIM.

Device compatibility

Select me if you need to know if your device is compatible.

Troubleshooting

Select me to see general troubleshooting methods

Billing cycle

Select me if you want to learn about payment timing and billing details.

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