We advise our customers to activate their SIM card/eSIM right after receiving it, as it may automatically activate after some time.

If your eSIM or SIM card doesn't work, you can take a look at our troubleshooting guide which can be found in the Help tab of the website. If you need assistance, please don't hesitate to contact our customer support team.

If you happened to break your SIM card, please contact the customer service team to support your inquiry.