Notes before you request
*All Smiles Connect plans can be canceled without penalty within 8 days after the SIM is activated.
*Even if you cancel your initial contract, your plan history will no longer be viewable.
*You will not be charged any fees including the cancellation fee if your cancellation request is approved.
*You will be fully refunded of your initial payment after your request has been approved.
*All calls and SMS will be billed separately, and you will be required to pay any additional charges incurred for these services.
Request form
Please fill out the request form below to request for initial contract cancellation.
After your request has been submitted, we will confirm and send you a push and email notification once your service has been suspended/reactivated.
