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How to Order

1. Tap on the banner on the “Home” screen of the Smiles Mobile Remittance app, or tap on “Smiles Connect” on the “Menu” screen of the app.
How to Order a Smiles Connect Plan - Step 1
2. Tap on the plan you want to order.
How to Order a Smiles Connect Plan - select your plan



PLAN TYPE

Select which plan category you plan to order

Get the correct guidelines based on your intended plan


Need help choosing a plan?

Check our plans page to compare prices and choose the best option for your needs.

Smiles Connect plans



STEP 1

How to order a
Voice/Combo plan

1. Select your plan type (agree to the terms), payment method and calling option(s).
How to Order a Smiles Connect Plan - Select a plan type How to Order a Smiles Connect Plan - Select the payment method How to Order a Smiles Connect Plan - Select calling options
2. Select your SIM type(s) you want to order.

Skip to step 4 if you selected to order two SIM cards or SIM card.
How to Order a Smiles Connect Plan - Select the SIM type(s) to order
3. Enter the EID number of the device you want us to install the eSIM.
How to Order a Smiles Connect Plan - Enter the EID number
4. Choose if you want to keep or get a new phone number.

Skip to step 8 if you selected to get a new phone number.
How to Order a Smiles Connect Voice Plan - Step 4 - Choose if you want to keep or get a new phone number
5. Choose whether you’ll share your MNP details or do MNP One-Stop.
How to Order a Smiles Connect Voice Plan - Step 5 - Choose whether you'll share your MNP details or do MNP One-Stop
6. Enter the information necessary to proceed with MNP or MNP One-Stop.
How to Order a Smiles Connect Voice Plan - Step 6 - Enter the information necessary to proceed with MNP or MNP One-Stop How to Order a Smiles Connect Voice Plan - Step 6 - Enter the information necessary to proceed with MNP or MNP One-Stop
7. Check your MNP details and tap on “Submit.” You will be redirected to your previous carrier’s webpage if you selected MNP One-Stop.
How to Order a Smiles Connect Voice Plan - Step 7 - Check your MNP details and tap on
8. Check your personal details, check the box at the bottom to agree to the terms and tap “Next.”
How to Order a Smiles Connect Voice Plan - Step 8 - Check your personal details, check the box at the bottom to agree to the terms and tap “Next.” How to Order a Smiles Connect Voice Plan - Step 8 - Check your personal details, check the box at the bottom to agree to the terms and tap “Next.”
9. Confirm your home address and tap on “Looks good.”
How to Order a Smiles Connect Voice Plan - Step 9 - Confirm your home address and tap on
10. Enter the special code you received via the email you registered with Smiles.
How to Order a Smiles Connect Voice Plan - Step 10 - Enter the special code you received via the email you registered with Smiles.
11. Read the Terms and Conditions, check the box to agree to the content and tap “Agree and Continue.”
How to Order a Smiles Connect Plan - Step 11 - Read the Terms and Conditions, check the box to agree to the content and tap
12. Confirm your order details and tap on “Next.”
How to Order a Smiles Connect Voice Plan - Step 12 - Confirm your order details and tap on How to Order a Smiles Connect Voice Plan - Step 12 - Confirm your order details and tap on
13. A pop-up will be displayed to let you know that your order is secured. Tap on “Next” to complete the process.
How to Order a Smiles Connect Voice Plan - Step 13 - A pop-up will be displayed to let you know that your order is secured. Tap on




STEP 1

How to order for a
Data plan

1. Select a plan (agree to the terms) and payment method.
How to Order a Smiles Connect Data Plan - Step 1 - Select a plan (agree to the terms) and payment method. How to Order a Smiles Connect Data Plan - Step 1 - Select a plan (agree to the terms) and payment method.
2. Check your personal details, check the box at the bottom to agree to the terms and tap “Next.”
How to Order a Smiles Connect Voice Plan - Step 8 - Check your personal details, check the box at the bottom to agree to the terms and tap “Next.” How to Order a Smiles Connect Voice Plan - Step 8 - Check your personal details, check the box at the bottom to agree to the terms and tap “Next.”
3. Confirm your home address and tap on “Looks good.”
How to Order a Smiles Connect Voice Plan - Step 9 - Confirm your home address and tap on
4. Read the Terms and Conditions, check the box to agree to the content and tap “Agree and Continue.”
How to Order a Smiles Connect Plan - Step 11 - Read the Terms and Conditions, check the box to agree to the content and tap
5. Confirm your order details and tap on “Next.”
How to Order a Smiles Connect Data Plan - Step 5 - Confirm your order details and tap on “Next.” How to Order a Smiles Connect Data Plan - Step 5 - Confirm your order details and tap on “Next.”
6. A pop-up will be displayed to let you know that your order is secured. Tap on “Next” to complete the process.
How to Order a Smiles Connect Voice Plan - Step 13 - A pop-up will be displayed to let you know that your order is secured. Tap on
FAQs

Frequently asked
questions

No, the order is accounted to the person who made the transaction.

When you purchase a plan, you will be charged a security deposit fee of 3,000 yen (which will be fully refunded to you when you cancel your plan) and an activation fee of 3,000 yen only for the first month. After that, no crazy weird fees will be charged.

Not at the moment. We currently only allow one customer to order one plan for themselves.

We advise our customers to order their SIM card between the 23rd and the end of the month so you can receive your SIM card/eSIM around the beginning of the following month.
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