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गाइडहरु > गाइडहरु > अर्डर र ढुवानी जानकारी सम्बन्धी मार्गदर्शिका

अर्डर र ढुवानी जानकारी सम्बन्धी मार्गदर्शिका

tori post man delivering smiles connect parcel

सिम योजना अर्डर गर्न सबैभन्दा उपयुक्त समय कहिले हो?

२३ तारिखदेखि महिनाको अन्त्यसम्म! कारण यहाँ छ:

१ तारिखदेखि २२ तारिखसम्म:

  • दुई साताभित्र सिम प्राप्त गर्नुहोस् (डेलिभरी समय योजना र सिम प्रकारमा निर्भर गर्दछ)
  • एउटै महिनामा दुई पटक शुल्क लाग्नेछ (अर्डर गर्ने दिन + चलानी बिलिङ्गको दिन (२५ तारिख))।

२३ तारिखदेखि महिनाको अन्त्यसम्म:

  • अर्को महिनाको पहिलाे सातातिर SIM प्राप्त गर्नुहोस्
  • एकपटक मात्र शुल्क लग्नेछ (२३ तारिखभन्दा पछि अर्डर गरेमा लगभग ५,००० Yen सम्म बचत गर्न हुनेछ)

Smiles सुझावहरू:

Smiles Connect प्रीपेड सेवा हो, त्यसैले मासिक बिल रकम अर्को महिनाका लागि लागू हुनेछ

teacher tori pointing towards the blackboard

अनुमानित डेलिभरी समय

Data SIM कार्ड (50GB/100GB):दुई हप्ताभित्र प्राप्त गर्नुहुनेछ
Voice SIM कार्ड (3GB/10GB/30GB):५ दिनभित्र प्राप्त हुनेछ
Voice eSIM (3GB/10GB/30GB):केही दिनभित्रै प्राप्त गर्नुहुनेछ
Combo plan* (53GB/110GB):Data SIM: दुई साताभित्र प्राप्त गर्नुहुनेछ
Voice SIM: पाँच दिन भित्र प्राप्त गर्नुहुनेछ

*कृपया ध्यान दिनुहोस् कि तपाईंले दुबै SIM कार्डहरू फरक समयमा प्राप्त गर्नुहुनेछ, किनभने ती फरक स्थानबाट पठाइने छन्।

पठाउने शुल्क कति पर्छ?

SIM card: ७०० येन
eSIM: निःशुल्क

(इमेल प्राप्त गरेपछि डिजिटल रूपमा इन्स्टल गर्न सकिन्छ)

FAQ

अर्डर र ढुवानी सम्बन्धी प्रायः सोधिने प्रश्नहरू

When you purchase a plan, you will be charged a security deposit fee of 3,000 yen (which will be fully refunded to you when you cancel your plan) and an activation fee of 3,000 yen only for the first month. After that, no crazy weird fees will be charged.

If you are currently contracted with another provider, coordinate with them to confirm the proper cancellation process before ordering a Smiles Connect plan. For those using MNP (Mobile Number Portability) to transfer your existing phone number to Smiles Connect, your contract with your current provider will automatically cancel once your order is approved and your SIM is activated. However, we recommend confirming with your current provider to ensure no additional steps are required.

If there is no payment activity 5 days after the order is submitted, your order will be automatically cancelled. If you made a payment already, contact our customer support team.

It depends on the plan you order:
  • Voice SIM card (3GB/10GB/30GB): Within 5 days
  • Voice eSIM (3GB/10GB/30GB): Within a few days
  • Data SIM card (50GB/100GB): Within 2 weeks
  • Combo plan (53GB/110GB): Within 2 weeks for the Data SIM and within 5 days for the Voice SIM (please note that you will receive both SIM cards at different times, as they will be sent from separate locations). If you purchased a Voice eSIM, you will receive it after you received your Data SIM.
If you'd like to receive your plan quicker, we advise you to place an order and complete your payment between the 23rd and the end of the month. You will receive your SIM around the beginning of the month if you do so. Please also note that processing days are business days (excluding holidays and weekends).
अन्य

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