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How to Activate SIM



Select SIM type

SIM card

See how to

How to do APN settings

eSIM

See how to

How to do APN settings

exclamation

Please note

APN settings are required for devices that don’t connect right after installing an eSIM/SIM card.

How to activate

SIM CARD

1. Before inserting your SIM card, shut down your device.


2. If you have an existing SIM card inside of your device, please remove it.


3. Insert the Smiles Connect SIM card in your device.


4. Turn the device back on and wait for the data bars to appear.

5. Test out the network by turning off the Wi-Fi connection in your settings.

How to activate

eSIM

Select activation type

Via QR code

Qr code
See how to

Via hyperlink

Hyperlink
See how to

Via activation code

activation code
See how to

How to activate eSim via

QR code

1. After your order and payment are confirmed, you will receive an email that includes a QR code to activate your eSIM.

Please note

The QR code and hyperlink can be activated only once.
If you close the activation window, the link will expire and you will need to request a new one (additional cost of ¥500)

2. Scan the QR code with your phone camera or go into your phone settings and add your eSIM as follows:

For iPhone
  1. Open “Settings”
  2. “Cellular”
  3. “Add eSIM”
  4. Scan QR Code
For Android devices
  1. Open “Settings”
  2. “Network & Internet” or “Connections”
  3. “Mobile network” or “SIM card manager”
  4. “Add mobile plan”
  5. “Scan QR code”
  6. Scan QR code


3. Follow the on-screen instructions to complete the installation and activation.

4. Test out your eSIM by opening and using an app or searching something on your browser.
If your network is working, enjoy connecting with your loved ones!

Still having trouble connecting?

If your network is NOT working, please see the steps on how to do APN settings. You can find the information below, in your eSIM delivery email or the back of the thank you letter from us.

If the QR code doesn’t work, please try activating your eSIM via hyperlink or activation code (instructions shown below).

How to do APN settings

1. After your order and payment are confirmed, you will receive an email that includes a hyperlink to activate your eSIM.

Please note

The QR code and hyperlink can be activated only once.
If you close the activation window, the link will expire and you will need to request a new one (additional cost of ¥500).

2. Tap on the hyperlink to install the eSIM in your device.


3. Follow the on-screen instructions to complete the installation and activation.


4. Test out your eSIM by opening and using an app or searching something on your browser.
If your network is working, enjoy connecting with your loved ones!

Still having trouble connecting?

If your network is NOT working, please see the steps on how to do APN settings. You can find the information below, in your eSIM delivery email or the back of the thank you letter from us.

If the hyperlink doesn’t work, please try activating your eSIM via QR code (instructions shown above).

How to do APN settings
How to activate via QR code

How to activate eSim via

activation code

1. After your order and payment have been confirmed, you will receive an email that includes an activation code to activate your eSIM.



2. Copy the activation code.

For iOS devices

Proceed to step 3.

For Android devices

Skip to step 10.


3. Open “Settings”


4. Tap on “Cellular”


5. Tap on “Add eSIM”


6. Tap on “Use QR code”


7. Tap on “Enter Details Manually”


8. Paste/enter the activation code from your email next to “Activation Code”


9. Tap “Next” to finalize the process.


10. Open “Settings”


11. Tap on “Network & Internet” or “Connections”


12. Tap on “Mobile Network” or “SIM card manager”


13. Tap on “Add mobile plan”


14. Select option to enter activation code and follow the on-screen instructions


15. Test out your eSIM by opening and using an app or searching something on your browser.
If your network is working, enjoy connecting with your loved ones!

Still having trouble connecting?

If your network is NOT working, please see the steps on how to do APN settings. You can find the information below, in your eSIM delivery email or the back of the thank you letter from us.


If the activation code doesn’t work, please try activating your eSIM via QR code (instructions shown above).

How to do APN settings
How to activate via QR code

How to activate
APN settings

For iOS devices

1. Download the APN profile data by scanning the QR code

*Check this page on your phone to access the APN profile data download button

Data SIM

Carrier: Softbank

softbank-mobileconfig-apn-settings-data

OR

Download profile

Voice SIM

Carrier: Docomo

apn-setting-voice

OR

Download profile
2. Open the settings on your phone and tap “Profile Downloaded”
open-settings-and-tap-profile-downloaded
3. Tap “Install”
tap-install
4. Enter your phone passcode
install-phone-passcode
5. Tap “Install” again
tap-install-again
6. Tap “Done” to finalize the process
tap-done-to-finalize-process
7. If the profile was successfully installed, you will see the following information:
verify-sucessful-install
tori-reading

Smiles Tips!

down-up-arrow

Check your APN profile information at any time by going to “Settings”, tap on “General” and then “VPN & Device Management”

check-apn-profile-1
check-apn-profile-2
check-apn-profile-3
For Android devices
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Please note

The screens might vary depending on the device.

1. Open the settings on your phone and tap “Network & internet”
open-settings-and-tap-network-and-internet
2. Tap “SIMs”
tap-sims
3. Select “SoftBank” if you ordered a Data SIM, or “docomo” for a Voice SIM
select-softbank select-docomo
4. Tap “Access Point Names”
tap-access-point-names
5. Tap “Application” to start editing the details
tap-application-to-start-editing

6. Please input the details below

Data SIM

Carrier : SoftBank
APN name plus.4g
Username plus
Password 4g
Authentication type CHAP

Voice SIM

Carrier : Docomo
APN name 4gn.jp
Username smiles@c
Password smiles
Authentication type CHAP or PAP
edt-access-point
authentication-type
7. If the profile was successfully installed, you will see the following information:
installation-review
tori-reading

Smiles Tips!

down-up-arrow

Some devices require selecting the APN protocol when editing the access point details.

check-apn-android

Still having trouble connecting?

If you’re having trouble connecting, please check if your device requires this setting, if it does, select “iPv4/iPv6”

Troubleshooting guidelines
Contact customer support
tori blinking eye

FAQs

Frequently asked
questions

MNP (mobile number portability) is a process in which you will request your previous carrier to transfer your current phone number to your new carrier. You will need to request an MNP number and expiration date and pass those details to your new carrier as well as the previous phone number holder's name in Japanese (kana).

Yes! You can transfer your current phone number to Smiles Connect via MNP. We do it completely FREE!

No, you will need to get your phone unlocked in order to use any of our plans. This goes for SIM cards and eSIMs.

Currently, only Voice (3GB/10GB/30GB) SIM cards/eSIMs have the hotspot/tethering feature. Data-only plans (50GB/100GB) do not have the feature. However, If you insert data-only SIM cards in pocket Wi-Fi, you can share internet data.

No, we do not offer international roaming at the moment.
See more FAQs
OTHERS

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