Select SIM type
SIM card

How to do APN settings
eSIM

How to do APN settings

Please note
The APN settings procedure only applies to Voice plans.
How to activate
SIM card
1. Before inserting your SIM card, shut down your device.
2. If you have an existing SIM card inside of your device, please remove it.
3. Insert the Smiles Connect SIM card in your device.
4. Turn the device back on and wait for the data bars to appear.
5. Test out the network by turning off the Wi-Fi connection in your settings.
How to activate
eSIM
1. After your order is confirmed and payment has been made you will receive an email with a QR code and hyperlink (in case the QR code doesn’t work) to activate your eSIM.
2. Scan the QR code or open the hyperlink to proceed with activation.

Please note
The QR code and hyperlink can only be used once.
If you close the activation window, the link will expire, and you will need to request a new one for an additional cost of ¥495 (tax included).
3. Test out your eSIM by opening and using an app or searching something on your browser.
If your network is working, enjoy connecting with your loved ones!
- If your network is NOT working, please see the steps on how to do APN settings.
How to activate
APN settings
For iOS devices
1. Download the APN profile data by scanning the QR code
*Check this page on your phone to access the APN profile data download button
Data SIM
Carrier: Softbank

OR
Voice SIM
Carrier: Docomo

OR
2. Open the settings on your phone and tap “Profile Downloaded”

3. Tap “Install”

4. Enter your phone passcode

5. Tap “Install” again

6. Tap “Done” to finalize the process

7. If the profile was successfully installed, you will see the following information:


Smiles Tips!
Check your APN profile information at any time by going to “Settings”, tap on “General” and then “VPN & Device Management”



For Android devices

Please note
The screens might vary depending on the device.
1. Open the settings on your phone and tap “Network & internet”

2. Tap “SIMs”

3. Select “SoftBank” if you ordered a Data SIM, or “docomo” for a Voice SIM


4. Tap “Access Point Names”

5. Tap “Application” to start editing the details

6. Please input the details below
Data SIMCarrier : SoftBank |
|
---|---|
APN name | plus.4g |
Username | plus |
Password | 4g |
Authentication type | CHAP |
Voice SIMCarrier : Docomo |
|
---|---|
APN name | 4gn.jp |
Username | smiles@c |
Password | smiles |
Authentication type | CHAP or PAP |


7. If the profile was successfully installed, you will see the following information:


Smiles Tips!
Some devices require selecting the APN protocol when editing the access point details.

Still having trouble connecting?
If you’re having trouble connecting, please check if your device requires this setting, if it does, select “iPv4/iPv6”
