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How to Activate SIM

Select SIM type

SIM card

physical sim

How to do APN settings

eSIM

e-sim

How to do APN settings

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ध्यान दिनुहोस्

The APN settings procedure only applies to Voice plans.



How to activate

1. Before inserting your SIM card, shut down your device.

2. If you have an existing SIM card inside of your device, please remove it.

3. Insert the Smiles Connect SIM card in your device.

4. Turn the device back on and wait for the data bars to appear.

5. Test out the network by turning off the Wi-Fi connection in your settings.



How to activate

1. After your order is confirmed and payment has been made you will receive an email with a QR code and hyperlink (in case the QR code doesn’t work) to activate your eSIM.

2. Scan the QR code or open the hyperlink to proceed with activation.



3. Test out your eSIM by opening and using an app or searching something on your browser.
If your network is working, enjoy connecting with your loved ones!

  • If your network is NOT working, please see the steps on how to do APN settings.


How to activate
APN settings

For iOS devices

1. Download the APN profile data by scanning the QR code

Carrier: Softbank

softbank-mobileconfig-apn-settings-data

OR

Carrier: Docomo

apn-setting-voice

OR

2. Open the settings on your phone and tap “Profile Downloaded”
open-settings-and-tap-profile-downloaded
3. Tap “Install”
tap-install
4. Enter your phone passcode
install-phone-passcode
5. Tap “Install” again
tap-install-again
6. Tap “Done” to finalize the process
tap-done-to-finalize-process
7. If the profile was successfully installed, you will see the following information:
verify-sucessful-install
tori-reading

Smiles Tips!

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Check your APN profile information at any time by going to “Settings”, tap on “General” and then “VPN & Device Management”

check-apn-profile-1
check-apn-profile-2
check-apn-profile-3
For Android devices
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ध्यान दिनुहोस्

The screens might vary depending on the device.

1. Open the settings on your phone and tap “Network & internet”
open-settings-and-tap-network-and-internet
2. Tap “SIMs”
tap-sims
3. Select “SoftBank” if you ordered a Data SIM, or “docomo” for a Voice SIM
select-softbank select-docomo
4. Tap “Access Point Names”
tap-access-point-names
5. Tap “Application” to start editing the details
tap-application-to-start-editing

6. Please input the details below

Data SIM

Carrier : SoftBank

APN name plus.4g
Username plus
Password 4g
Authentication type CHAP

Voice SIM

Carrier : Docomo

APN name 4gn.jp
Username smiles@c
Password smiles
Authentication type CHAP or PAP
edt-access-point
authentication-type
7. If the profile was successfully installed, you will see the following information:
installation-review
tori-reading

Smiles Tips!

down-up-arrow

Some devices require selecting the APN protocol when editing the access point details.

check-apn-android

If you’re having trouble connecting, please check if your device requires this setting, if it does, select “iPv4/iPv6”

tori blinking eye

FAQs

Frequently asked
questions

तपाईंलाई पर्न आउने शुल्कको बारेमा हामी पूर्ण पारदर्शी छौं। सुरक्षा निक्षेपको लागि लाग्ने 3,000 येन तपाईंले योजना रद्द गर्दा फिर्ता पाउनुहुनेछ। सक्रियता शुल्कको लागि भने सेवा सुरू गर्दा 3,000 येन (एक पटक मात्र) खर्च लाग्नेछ।

हजुर, हामीसँग अहिले धेरै प्रकारका कॉलिङ अप्शनहरू रहेका छन्:  
  • प्रत्येक 30 सेकेन्ड: ¥22
  • अनलिमिटेड कलिङ (5 मिनेटसम्म): ¥600
  • अनलिमिटेड कलिङ (10 मिनेटसम्म): ¥800
  • भ्वइसमेल: ¥300
  • कल वेटिङ: ¥200

पर्दैन, हाम्रो सिस्टमले तपाईँको Smiles Wallet अकाउन्टबाट  भुक्तानी मितिको दिन रकम स्वचालित तरिकाले कट्टा गर्नेछ ।
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