How to Cancel
Notes
1* If you’ve used our service for less than 12 months, you will be charged a cancellation fee of 3,000 yen.
2* After your request has been submitted, you will get your deposit refunded.
3* Once your plan has been terminated, your plan history will be deleted.
4* We will NOT cancel your plan if you have any outstanding payments.
1. Tap on the “Plan” tab at the bottom of the Smiles Connect screen.
2. Tap on the “Apply to cancel” button.
3. Select the plan you want to cancel and indicate whether you want to perform Mobile Number Portability (MNP) or not.
4. Read the terms and conditions and check each box to indicate you agree and tap “Next.”
5. To verify your request, insert the code you will receive via SMS.
6. After confirming your request details, tap on the “Cancel & terminate plan” or “Request MNP number” button.
7. Your request is sent and confirmed!
