You can get to the Smiles Connect app view by doing the following:
Open Smiles App
Tap on “Menu”
Tap on “Smiles Connect”
Home
Dashboard
Billing status
Amount due
Next billing deadline
Billing section (faded if payment pending or completed)
Data for the month
Special functions -Payment details: View the billing details screen
Billing status
Amount due
Next billing deadline
Billing section (faded if payment pending or completed)
Data for the month
Special functions -Add data: Tap to top-up your data -Change plan: Apply to change your plan -Payment details: View the billing details screen
Billing status
Amount due
Next billing deadline
Billing section (faded if payment pending or completed)
Data for the month
Switch views to either see data usage for Voice SIM and Data SIM
Special functions -Payment details: View the billing details screen
Plan
Plan details
Jump to our website to apply for service suspension
Jump to our website to apply for SIM reissuance
Tap here to request cancellation
Billing
Billing details
Change billing details month by month
View the smaller details of your bill
View PDF of the last issued invoice
View PDF of receipt for the last payment you made
FAQ
Frequently asked questions
When you purchase a plan, you will be charged a security deposit fee of 3,000 yen (which will be fully refunded to you when you cancel your plan) and an activation fee of 3,000 yen only for the first month. After that, no crazy weird fees will be charged.
If you are currently contracted with another provider, coordinate with them to confirm the proper cancellation process before ordering a Smiles Connect plan.
For those using MNP (Mobile Number Portability) to transfer your existing phone number to Smiles Connect, your contract with your current provider will automatically cancel once your order is approved and your SIM is activated. However, we recommend confirming with your current provider to ensure no additional steps are required.
If there is no payment activity 5 days after the order is submitted, your order will be automatically cancelled. If you made a payment already, contact our customer support team.
It depends on the plan you order:
Voice SIM card (3GB/10GB/30GB): Within 5 days
Voice eSIM (3GB/10GB/30GB): Within a few days
Data SIM card (50GB/100GB): Within 2 weeks
Combo plan (53GB/110GB): Within 2 weeks for the Data SIM and within 5 days for the Voice SIM (please note that you will receive both SIM cards at different times, as they will be sent from separate locations).
If you purchased a Voice eSIM, you will receive it after you received your Data SIM. If you'd like to receive your plan quicker, we advise you to place an order and complete your payment between the 23rd and the end of the month. You will receive your SIM around the beginning of the month if you do so.
Please also note that processing days are business days (excluding holidays and weekends).
