If you’re experiencing any of the following issues with your SIM card or eSIM, you can request a reissue by filling out the form below
SIM card
Your SIM card is broken or damaged
You’re unable to get a signal
eSIM
The QR code or hyperlink for activation isn’t working
You’re unable to get a signal
How to reissue
SIM card or eSIM
1. Complete the reissuance form
2. Deposit the required reissuance fee based on SIM/data type
Reissuance Fees
SIM card (Data)
¥3,960
(tax incl)
SIM card (Voice)
¥1,760
(tax incl)
eSIM (Voice)
¥495
(tax incl)
Important note for eSIM customers
The QR code and hyperlink can be activated only once.
If you close the activation window, the link will expire and you will need to request a new one
3. Reach out to our customer support team via Facebook and share your completed form
4. Once your application is submitted, you’ll receive a confirmation email within minutes
5. Please wait for the arrival of your new SIM card or eSIM QR code and hyperlink
